FAQ

Rolla Casino operates as a sweepstakes casino using a dual-currency system. We offer Gold Coins (GC) for entertainment play and Sweeps Coins (SC) for sweepstakes play. Gold Coins have no real-world value and are used purely for fun. Sweeps Coins can be used to play games and any winnings can be redeemed for real cash prizes or gift cards after meeting a 1x playthrough requirement. You can get SC through free methods like daily login bonuses and social media giveaways, or as a bonus when purchasing Gold Coin packages. This model allows us to legally operate in 43 US states and most of Canada, offering a casino-style experience without traditional gambling restrictions.

The 30-Day Welcome Pack is our no-deposit bonus for new players. Upon registration, you'll receive a total of 7.5 Million Gold Coins and 30 Sweeps Coins, distributed as 250,000 GC and 1 SC each day when you log in over a 30-day period. This welcome pack allows you to explore our games without making a purchase. The Sweeps Coins have a 1x playthrough requirement, meaning you need to wager them once before they can be redeemed for prizes. To claim your daily bonus, simply log in to your account each day. This offer is available to new players from eligible states and provinces only, and no purchase is necessary to receive or use this welcome bonus.

Your first purchase at Rolla Casino comes with an enhanced bonus package. When you buy a $9.99 Gold Coin package, you'll receive 1.5 million Gold Coins plus 30 free Sweeps Coins – a 200% bonus compared to our standard packages. This first-purchase bonus is only available during your first hour after registration, so we recommend taking advantage of it quickly. The Sweeps Coins received have a standard 1x playthrough requirement before redemption. While purchasing Gold Coins is optional, this special first-time offer provides significant extra value to jumpstart your Rolla Casino experience. All purchased Gold Coins and bonus Sweeps Coins are credited to your account instantly after payment confirmation.

To redeem your Sweeps Coins for real prizes at Rolla Casino, first ensure you've completed the 1x playthrough requirement on your SC. Then, go to the 'Redeem' section in your account dashboard. For cash prizes, you'll need a minimum of 100 SC to redeem via bank transfer or Skrill. For gift cards, the minimum redemption is 50 SC. You'll need to complete our verification process before your first redemption, which includes providing identification documents to confirm your identity and address. Once verified, redemption requests are typically processed within 5 business days. Remember that only Sweeps Coins can be redeemed for prizes – Gold Coins have no redemption value. There are no fees for redemptions, though payment processors may apply their own charges.

Rolla Casino accepts major credit cards including Visa and MasterCard for purchasing Gold Coin packages. These purchases come with bonus Sweeps Coins. All transactions are processed in USD, and we employ industry-standard encryption to ensure your payment information remains secure. While we don't currently accept cryptocurrency, PayPal, or direct bank transfers for purchases, we do offer bank transfers and Skrill as options when redeeming your Sweeps Coins for cash prizes. If you experience any issues with your payment method, our customer support team can help troubleshoot the problem. Remember that purchasing Gold Coins is entirely optional, as we offer free ways to obtain both GC and SC through daily logins and social media promotions.

Rolla Casino features an extensive collection of games from top providers including Betsoft, Pragmatic Play, BGaming, Hacksaw Gaming, RubyPlay, Octoplay, and 3 Oaks. Our slot selection includes popular titles like Golden Blitz Slots with its football theme and 243 paylines, Giovanni's Gems Slots featuring cluster wins and exploding symbols, and Tropical Tiki Slots with expanding reels offering up to 6,400 ways to win. Beyond slots, we offer a variety of table games including blackjack, roulette, baccarat, and video poker. Our game library is regularly updated with new releases to keep the experience fresh and exciting. All games can be played with either Gold Coins or Sweeps Coins, and they're optimized for both desktop and mobile play, ensuring a smooth gaming experience regardless of your device.

Yes, Rolla Casino is fully optimized for mobile play. You can access our platform directly through your mobile browser without needing to download a dedicated app. Our mobile site is compatible with both iOS and Android devices and adapts automatically to your screen size for optimal viewing and gameplay. The mobile version includes our complete game library featuring titles from Betsoft, Pragmatic Play, and other providers, including popular games like Golden Blitz Slots and Tropical Tiki Slots. All account features are accessible on mobile, including purchasing Gold Coins, redeeming Sweeps Coins, and contacting customer support. The mobile experience maintains the same high-quality graphics and smooth performance as our desktop site, with games designed to work perfectly with touchscreen controls.

The verification (KYC) process at Rolla Casino is required before your first Sweeps Coins redemption to ensure security and regulatory compliance. To complete verification, you'll need to submit: (1) A government-issued photo ID (passport, driver's license, or state ID), (2) Proof of address dated within the last 3 months (utility bill, bank statement), and (3) If you used a credit card, a partial image of the card showing just the last four digits. Submit these documents through your account's verification section. Our team typically processes verification requests within 24-48 hours. This one-time process helps prevent fraud and ensures we comply with legal requirements. We use secure encryption to protect all submitted documents, and your information is never shared with third parties except as required by law. If you need assistance with verification, our support team is available to help.

The High Rolla VIP & Rewards program is our loyalty system that rewards players based on their activity over the past 30 days. As you play games with either currency, you'll earn loyalty points that determine your VIP tier. Higher tiers unlock increasingly valuable benefits including exclusive promotions, free SC drops, game-specific offers, and spins on the Rolla Riches Jackpot Wheel. Additionally, our Weekly Rollback feature may refund a portion of your lost SC based on your VIP level. The program is automatic – there's no need to opt in, and your status updates in real-time as you play. Your VIP level is reviewed every 30 days based on recent activity, so consistent play helps maintain or improve your tier. The program is designed to recognize and reward our most active players while providing benefits that enhance your gaming experience at every level.

Rolla Casino offers two primary customer support channels. Live chat is available directly on our website and provides the fastest response times, typically within minutes. This option is ideal for urgent issues or quick questions. For more complex matters, you can email us at support@rolla.com, and we aim to respond within 24 hours. Our support team is knowledgeable about all aspects of the platform, from account issues and payment problems to game questions and bonus terms. Before contacting support, you might want to check this FAQ section as many common questions are already answered here. Our support team is available 7 days a week, though hours may vary based on your time zone. All support communications are handled in English, and we're committed to resolving your issues as quickly and efficiently as possible.

Rolla Casino operates as a sweepstakes casino, which allows us to legally serve players in 43 US states and most of Canada (excluding Quebec). We are currently unavailable in Connecticut, Idaho, Michigan, Montana, Nevada, New York, and Washington due to specific state regulations regarding sweepstakes casinos. Our sweepstakes model, which separates entertainment play (Gold Coins) from sweepstakes play (Sweeps Coins), complies with federal and state laws by offering a free alternative to purchasing coins and maintaining a no-purchase-necessary policy. This legal framework is what allows us to offer prize redemptions without operating as a traditional gambling site. If you're unsure about your eligibility, our registration system will automatically verify your location. The legal age to play at Rolla Casino is 18+ in most locations, though some jurisdictions may require players to be 19+ or 21+.

Rolla Casino is committed to promoting responsible gaming through several built-in tools and resources. Players can set personal limits on daily, weekly, or monthly purchases to help manage spending. We also offer a self-exclusion option allowing you to temporarily or permanently restrict access to your account if needed. Our cooling-off period feature enables you to take short breaks from playing without fully deactivating your account. All players have access to their complete transaction and gameplay history for transparency and self-monitoring. We provide resources and links to professional help organizations specializing in gambling-related issues. Our customer support team is trained to recognize potential signs of problem gambling and can direct players to appropriate resources. While we strive to create an entertaining environment, we prioritize player wellbeing and encourage everyone to play within their means and for entertainment purposes only.

Rolla Casino employs multiple measures to ensure game fairness and protect your personal information. All our games use certified random number generators (RNGs) that guarantee truly random outcomes for every spin, card dealt, or dice rolled. These RNGs are regularly tested by independent agencies to verify their fairness. For data security, we implement industry-standard SSL encryption technology to protect all transactions and personal information shared on our platform. Our privacy policy strictly limits how we use your data, and we never sell personal information to third parties. We maintain secure servers with advanced firewall protection and conduct regular security audits to identify and address potential vulnerabilities. Player funds are kept separate from operational accounts for additional financial security. Our commitment to fairness and security is fundamental to building trust with our players and providing a safe, enjoyable gaming environment.